Tracking Your Order
Once you have placed your order you will instantly receive an order confirmation email. Our warehouse team will then process your order and prepare it ready for dispatch. Once your order has left our warehouse you will receive a second email from Safetots confirming dispatch. For customers who have selected a courier delivery service, this email will include your unique tracking number.
Your order can be tracked once it has been scanned onto the Yodel courier system which will be from the morning of delivery using the following link: www.yodel.co.uk.
Safetots also dispatch items using the Royal Mail; however these parcels cannot be tracked.
UK Orders Courier Delivery
If your item is being delivered to a UK address and has been dispatched via our Courier Service, you are able to track your order on the Yodel tracking system using your unique number.
Here's how it works:
You leave your mobile number at checkout and email address
You receive a dispatch email when your order leaves our warehouse
You receive a text message (and email) the following morning alerting you that your parcel is out for delivery
Your unique tracking number is sent via email which can then be tracked on line at www.yodel.co.uk
If the parcel is attempted delivery and you are not in, the driver will automatically try and leave the goods with a neighbour and a calling card is left. You can then contact Yodel or Safetots to arrange redelivery.
Safetots can also leave delivery instructions, i.e. leave in a safe place, deliver on an alternative day or even change the shipping address.
Yodel will make 3 delivery attempts, if the parcel is not delivered after the tried attempt the customer will receive a return to sender charge.
UK Highlands and Islands
The delivery time frame for Highlands and Islands is approximately two – three working days. A unique tracking number will be sent via email on the day your order has been tracked into the Yodel shipping centre. You will be able to track your order on line at www.yodel.co.uk.
UK Royal Mail
Most Royal Mail parcels will be delivered within two to four working days. We ask customers to please allow up to ten days if the parcel is not received before contacting our customer service team. Safetots cannot provide a tracking number for Royal Mail parcels. We also encourage customers to check with their local sorting offices even if a Royal Mail calling card has not been received. In the event that a parcel has been lost by the Royal Mail, Safetots will raise a claim, and upon the successful conclusion, we can replace the customer. Please note that Safetots are UNABLE to refund orders before a claim has been resolved.
European Orders Courier Delivery
When your order is dispatched from the Safetots warehouse, you are sent an email confirming your dispatched items. This email also gives you details of your courier consignment number and a link to the login area where you can track your order. You will receive a 1 hour time slot to advise delivery of your order.
If you have any queries or questions after placing an order please feel free to Call Safetots customer service line on 01438 728 888 and press option 2.