Please read all Return Terms and Conditions below Before requesting your return form as it may affect any refund you will be due:

Returns Policy

Orders from Safetots can be returned within 28 days of receipt of your goods. All items are returned at your own expense and must arrive in their original packaging and unused condition for the refund to be issued.  Any item returned which will be considered for refund MUST be in a fully re-saleable condition. Please note delivery charges are non refundable.  If you return goods back to Safetots that have been used we cannot process them and no refund will be provided.   For International customers the same 28 day rights of return apply.  We will refund the price paid for unwanted items but delivery charges, or any duties and taxes will not be refunded.


Orders Safetots will NOT refund if returned

1. If an item is returned prior to contacting our customer service team and without the RMA number, the item will be disposed of and NO Refund will be issued.

2. Items in blister packaging which have been opened,

3. Items returned in damaged packaging.  Please ensure all products received from Safetots are carefully opened.  If a return is received at Safetots with ripped or damaged packaging, the item will be disposed of and NO refund will be issued.  The cost of returning the item is at the customer's expense and would also not be refunded.

4. Items in a used condition, or with missing parts or fittings. 

5. Items returned after 28 days of the date of receipt of the product.

6. Made to Order Items including Custom Made Window Guards

How to Return an Item and How Much does it Cost?

To return your item, please request your RMA returns number from the email address below. 

All items returned to Safetots are at your own expense.

Safetots do not specify the means of returning the item to us, and customers are able to return by Royal Mail or their own courier service if preferred.  We suggest using registered mail or tracable courier services as Safetots are not liable for any items which may get lost in transit.

If you would like to use the Safetots courier service to return an item to Safetots you can request this along with your RMA number from the email address below.  The service costs £15 and if for any reason you are not available to pass on the returning goods to the couriers on the week day you have requested, a further £15 is added for every failed pick up attempt.  The fee of £15 can be paid directly to City-Link couriers by request below, or alternatively Safetots will pay the courier fee and deduct the amount from the refund due to you.

International Returns

Please note Safetots CAN NOT arrange pick up from International addresses.  All International customers must pay for return of items by their own method.

Cancelling an Order Prior to Delivery

If you wish to cancel your order and contact Safetots prior to your items leaving our warehouse, we will be able to stop your order and refund your payment in full.  If your item has already been dispatched but no delivery attempt has been made when you contact us to cancel, we can recall the items from the couriers but the initial dispatch charge would be deducted from your refund.  If you call to cancel your order after the initial delivery attempt, Safetots will recall the item for you, but the initial dispatch charge, plus the £15 return fee would be deducted from the cost of your order in your refund.

When and How Much am I refunded?

If we receive your returned goods in fully resalable condition, you will be refunded the full cost of the goods returned within 7 working days.  If you have selected to use the Safetots courier service to return, the £15 fee will be deducted from your refund.

If your original order qualified for FREE delivery, and you subsequently return the item.  The £4.99 courier charge is deducted from your refund due to cover delivery.

What if I want to return a Faulty or Damaged Product?

If any goods are returned which you feel are faulty, and covered by the manufacturers warranty, these must be returned to us for inspection, along with the RMA number you can obtain below. If the item is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, a part that can be changed, or an electrical devise which has experienced interference due to other appliances in your home), we will offer a refund or exchange within the statutory 28 days after delivery.  Please note that if the item you have purchased from Safetots develops a fault after 28 days and before 6 months of purchase, under the Sale of Goods Act you are entitled to a repair or replacement of the product but NOT a refund for the item.  You can contact Safetots to have the item returned for inspection.  As long as the fault has not developed a fault due to fair wear and tear, accidental damage or misuse, Safetots will arrange for the item to be repaired within 14 days or a replacement item to be sent to you within 14 days.

Send me My RMA Returns Number

Please copy and paste the following mail to the email address below:

Safetots,

I would like to return:  (Item Name/s) from Order Number:  (Order Number).  The reason for my Return is: (Reason for Return).

I will be using my own method of return / I would like to book the Safetots pick up service for (Full weekday must be given), from the following address: (Pick Up Address)

I have read the full terms and conditions and accept all costs associated with returns.

(Your Name)

(Your Contact Telephone Number)

Please send to:  info@safetots.co.uk

We will reply with your RMA  number (and confirmation of pick up request if applicable).