Your Quality Guarantee
Safetots thoroughly test all products before advertising for sale. Only when we are completely satisfied with the quality of the item will we offer it to our customers.
Your Money Back Guarantee
As a result of our confidence in the quality of our products, we extend a money back guarantee to all of our customers. If for any reason you receive a Safetots own branded product and you are not 100% satisfied with the quality of your purchase, we will refund your order in full. All you will need to do is to contact us on 01438 728 888 during office hours (Monday to Friday 8am to 6pm) and we will instruct you on the procedure for returning the item to us.
All of the Safetots own range of products come with an additional guarantee of 18 months. For lines such as high chairs, we offer a lifetime guarantee, as advertised.
We always honour all other manufacturer's guarantee period where offered.
How Our Guarantee Works:
Safetots keep our guarantees as simple as possible:
As long as your product has not developed a fault due to fair wear and tear, accidental damage or misuse, Safetots will arrange for a brand new item to be sent out to you on a next working day service or a full refund issued if preferred.
To ease the process for the customer further, to inspect the product we usually ask for an image of the damage. If the fault can not be easily demonstrated by an image, we may request you to assist us in arranging a time to pick up the product.