UPDATE 24.03.2020

The UK Government advice states:  "ONLINE RETAIL IS STILL OPEN AND ENCOURAGED".

 

We will continue to keep our customer informed of how Safetots are responding to the situation.

 

The health and well being of our customers remains at the heart of everything we do.  None of our employees have tested positive for Covid-19, and we will continue to follow stringent hygiene and safe distancing procedures to play our part in preventing the spread of the virus.  We will continue to follow Government Guidelines on best working practices.  

 

All of our warehouse team live locally to our premises and do not need to take public transport.  Therefore we are operating working usual hours with last dispatch times continuing Monday to Friday at 5.30pm. If you have any concerns at all we are happy to take your calls on 01438 728 888 or answer your emails in our usual prompt manner through info@safetots.co.uk.

 

Our customer service team are currently all working from home covering our opening hours of 9am to 6pm Monday to Friday. 

We are also in regular communication with our couriers to ensure the safest procedures for the delivery of parcels are followed.  Please see below:

 

 

COURIER DELIVERY STATEMENT 18.03.2020

We are working closely with all parcel delivery companies to ensure that a common and consistent process is introduced. Until advised otherwise the following processes will be put in place to adhere to government guidelines for maintaining social distancing:

• For all parcels which do not require a POD and can be left in a safe place, the current safe place policy will be adhered to. 
• If a customer has used our Inflight service to request a safe place, the process above will be followed.
• If no safe place is available or a POD is required, our drivers and couriers will place the parcel on the customers doorstep, ring or knock on the customers door and then where safe to do so, retreat 2 meters away from the door. Where the customer answers the door, they will explain that they are making a delivery and ask the customer for confirmation of their surname. We have created a new dropdown option “Unable to sign Covid-19” - this will be selected and then the driver or courier will enter the customers surname.
• If the customer does not answer the door, we will attempt to deliver to a neighbour, we will follow the standard neighbour delivery process, asking for the house number and the recipient’s surname - the surname will then be entered into the device and signed “Covid-19”. We are looking at a longer-term solution for delivery to neighbours and will update on this as soon as this has been developed.
• All drivers and couriers have been briefed that under no circumstances should any parcel be left on a doorstep or in public view.
• We have also reiterated that a calling card must be used for all safe place and neighbour deliveries so that your customers are kept fully informed.

Safetots are open to answer customer enquiries from Monday to Friday between the hours of 8.00am to 6.00pm. All orders placed and all enquiries sent after 6.00pm on Friday and before 8.00am on a Monday will be processed on Monday.

Your statutory rights are not affected by any of the following terms and conditions.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

Please note all returns to Safetots MUST have the printed and completed Safetots Returns Form or a refund cannot be issued. All items returned to Safetots WITHOUT the completed Returns Form will be disposed of as second-hand goods.

Please download the Safetots Returns Form here. If you are unable to download this form, then please email Safetots at info@safetots.co.uk to request one.

Please read all our returns terms and conditions below before downloading our returns form. If you have any questions please call our customer service team on 01438 728 888.

If for any reason you are unhappy with your purchase you can return items back to our warehouse. All items can be returned back to us within 365 days of receipt. Please note that all items returned to Safetots must be in an unused, fully resalable condition for a refund to be issued. We simply ask customers to only send an item back if they would be happy to receive the exact same item ‘as new’ if purchased from a retailer. Please note the cost of returning the item is the responsibility of the customer.

Orders Safetots Will NOT Refund:

• Items in a used condition, or with missing parts or fittings
• Items in blister packaging which have been opened
• Items returned in damaged packaging. Please ensure all products are carefully opened to avoid damage (please note courier labels on packaging are not considered as damaged packaging and will not affect your full refund)
• Items returned after 365 days of the date of receipt of the product

How to Return an Item and How Much Does it Cost?

Safetots only require your original order number to be included with the returned item for us to match your order to enable us to refund you. Ideally please include a copy of your original order with the item you are returning. All items returned to Safetots are at the customer's expense. You can return your items to us by the method of your choice. We do suggest using a registered or tracked courier service as Safetots are not liable for any items which may get lost in transit.

Safetots offer two services to get an item back to us:

Home Pick Up:

If you would like to use the Safetots courier service to return an item to Safetots you can request this by calling us on 01438 728 888 or emailing info@safetots.co.uk. The service costs £15 and if for any reason you are not available to pass on the returning goods to the couriers on the week day you have requested, a further £15 is added for every failed pick up attempt. The fee of £15 will then be deducted off your refund amount. Please note Safetots cannot pick up from International addresses.

Return to Local DPD Shop:

DPD have thousands of local DPD Drop off shops in the UK. Simply email or call us and we will use your email address and postcode to request a DPD label. When you receive your DPD label by email, you will find details of all local shops to you. Simply hand in your product along with a print out of the label to your local store and that is it. There is no need to pay the local DPD store. The cost of this service is £8.50 which is deducted from your refund. (PLEASE NOTE THE CHARGE OF £8.50 IS PER PARCEL. IF FOR ANY REASON YOU ARE RETURNING MORE THAN ONE PRODUCT, SAFETOTS RECOMMEND PACKING THEM TOGETHER)

When and How Much Will I be Refunded?

All orders returned back to us in a fully resalable condition will be refunded the full cost of the items returned. Refunds take place each week on a Friday. If you have selected to use the Safetots courier service your order will be deducted minus the £15 charge.

Cancelling and Changing an Order

Cancelling an Order Prior to Delivery

If you wish to cancel your order and contact Safetots prior to your items leaving our warehouse, we will be able to stop your order and refund your payment in full. If your item has already been dispatched and you contact us to cancel, Safetots will recall the item for you, but the initial dispatch charge, plus the £15 return fee would be deducted from your refund.

Changing an Address Prior to Delivery

If you wish to change your delivery address and contact Safetots prior to your items leaving our warehouse, we will be able to stop your order and change the delivery details. If your item has already been dispatched and you contact us to change the delivery address, Safetots are able to contact the couriers to change the address, but a £15 charge is payable for the redirection of a parcel. Please note if the address change in within the same postcode region and does NOT require a depot change from the couriers, we may be able to do this free of charge.

How do I Return a Faulty or Damaged Item?

Damaged Items

If your goods arrive damaged from our courier service please contact Safetots before sending the items back to us. Once we receive images from you of the damaged goods and a description of how they were delivered we will issue an immediate replacement free of charge. If Safetots require the items back we will arrange a free of charge collection.

Faulty Items

If your goods arrive faulty or develop a fault during use please contact Safetots straight away with the details. We can then contact the manufacturers and if a fault is established, a replacement will be issued. If the item you have purchased from Safetots develops a fault up to 6 months of purchase, under the Consumer Rights Act of 2015 and ICACs Regulatons of 2013 you are entitled to a repair or replacement of the product. As long as the product has not developed a fault due to fair wear and tear, accidental damage or misuse, Safetots will arrange for the item to be repaired or a replacement item to be sent to you within 7 days.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints Promise

If we should receive a complaint about any part of our service, by phone, fax, email or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Safetots is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new baby monitor from us we would accept their old baby monitor and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

1. ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND
2. ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOUR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.